David J. Danto
Principal Consultant,
Collaboration/ AV / Multimedia / Video / UC
Dimension Data
Director of Emerging
Technology
Interactive
Multimedia & Collaborative Communications Alliance
eMail:
David.Danto@DimensionData.com Follow Video &
Technology Industry News: @NJDavidD
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Price Gouging
In 2012 my family,
along with much of the US northeast lived through Hurricane Sandy. We
were personally very lucky, with only slight damage to our roof. Many others are still proverbially
underwater, still trying to rebuild their homes and their lives. During that natural disaster it was somewhat
difficult to buy gas for our car, as well as buy the groceries and supplies we
needed. This was due to many factors,
such as the high demand for those products, the difficulty getting them
delivered to the stores, and the many needy people desperate for supplies. Still, during the most difficult times – when
supply was low and demand was high – the stores didn’t dare change their
prices. It would clearly have been
unconscionable for merchants to raise their prices just because of high
demand. The price of a product and/or
service was set by general market forces and didn’t vary simply because of how
much was left.
We would never tolerate the last
container of milk in a store costing five-hundred percent more than the first
container. We would never tolerate the
last two seats in a movie theater costing more than all of the others. Then, for gosh sakes, why do we tolerate it
when the airlines and hotels change their prices based upon demand?
I and many others have lamented the legacy
pricing structure for many years. “If Airlines
Sold Paint” is one of the most famous stories to lampoon this practice,
followed-up by my recent “If Airlines Were
Restaurants” which delved into the lack of viable competition and
borderline antitrust airline practices we live with in the current
environment. Today’s reality however is
that the gouging we’d find unconscionable in just about every other industry is
totally out of control in the travel industry.
This week I was presented with a stark
reminder of just how bad the situation is when I went to purchase airfare for a
conference. CES (formerly known as the Consumer Electronics
Show) is the largest industry conference in the US. (For the last couple of years they’ve capped
attendees at 150,000 – and that number doesn’t include exhibitors and associated
personnel.) Once a year, right after the
New Year holiday, technologists, specialists and buyers head to Las Vegas to
attend this glimpse into the future of technology. I’ve been honored to have been named as a CES
Innovations Judge a few times, including last year.
Roundtrip, nonstop airfares from Newark
to Las Vegas – which usually start around $300 and peak around $600 are coming
in between $900 - $1,200 for a coach ticket to attend this conference (arriving
before the first press conference and leaving on the last Sunday.) That’s about a grand for a coach seat on a
flight that is currently less than 50% booked today. This isn’t even a situation where there is
limited supply. It’s a case where the
airlines know that people have to go on those days so they’ll charge whatever
they feel like. If that isn’t the very
definition of price gouging then I don’t know what is.
The hotels aren’t really any better in
this case. Take a look at the rate
calendar for Caesars properties below:
The Thursday and Friday of CES is
actually priced more expensively than New Year’s Eve – the busiest holiday of
the year in Las Vegas. (I’m only showing
Caesars properties because their rate calendar was easy to copy from here
– the MGM Resorts and other hotels are priced just as obscenely on those
days.) Just contemplate that level of
gouging for a moment. Caesars Palace is
charging $779 on a Thursday for a room they feel is only worth $139 on the
following Thursday – that’s a 560% increase.
A month of Thursday prices for Paris Las Vegas run $75, $135, $559, and
$139. While I could understand some
premium for the last few rooms in a nearly sold-out property, how can anyone
justify these spreads – especially if “because they can get it” is the only
justification. Why is that any different
than charging $10 for a quart of milk or $12 for a gallon of gas?
Clearly more regulation needs to return
to these industries – especially the airline industry, where the service
providers are operating in airspace and at airports that the public owns. Just as regulatory officials looked for and
shut-down gas stations that overcharged during periods of high demand, our
government watchdogs should be identifying and putting a stop to gouging in
these industries as well.
This article was written by David Danto and
contains solely his own, personal opinions.
All image and links provided above as reference under
prevailing fair use statutes.