David J. Danto
Travel thoughts in my
own, personal opinion
eMail: ddanto@IMCCA.org Follow Industry News: @NJDavidD on 
A
Shining Example Of Hospitality –
February 2025
I usually write my weekly blog telling everyone about the diminishing service
quality experienced by those of us who choose to be on the road all the time
for a living…or for leisure. This week
is an exception. Yes, I’ve written recently about
how disappointed I am in the diminishing quality of service I have received at Hilton
properties – especially in light of my recent status as a Hilton Lifetime
Diamond member – but I want to highlight one Hilton property that has never let
me down, which I tremendously appreciate.
The
Hilton Diagonal Mar Barcelona is probably one of the best facilities I have
ever been to inside the Hilton brand. I
have never failed to experience appreciation as a customer and for my status
when I show up there.
As is usually the case, when flying from the U.S. to Europe, flights tend to leave in the
afternoon and land in the morning. And
also as is usually the case, many hotel properties will not let you check in
until 4 p.m. unless you paid for the night before.
There has never been a time when I showed up in the
morning at the Hilton Diagonal Mar where they didn’t welcome me as the weary
traveler that I was, and they’ve always found a room for me where I could take
a shower, a nap, or both. This trip was
no exception.
This property is clean and beautiful, located across
the street from a mall with wonderful restaurants and shops, and a full
supermarket so I can always pick up the supplies that I need.
This time around, the cost of my hotel room was
covered by a client, and they picked the property. I had no control. Still, I left a day early and paid out of my
own pocket to spend my first night at this wonderful Hilton property, where
I’ve always been treated as a special guest.
They even recognized my new lifetime Diamond status with a treat brought
up to my room.
It’s a little far from the city center, which means
one needs to take a 20-minute taxi ride instead of a 10-minute one to get
around, but if you ever get the chance, definitely give this property a
try. It’s worth everything to be
respected as a customer – especially nowadays.
This article was written by David Danto and contains solely his own, personal
opinions.
All image and links provided above as reference under
prevailing fair use statutes.
Copyright 2025 David Danto
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As always, feel free to write and comment, question or
disagree. Hearing from the traveling
community is always a highlight for me.
Thanks!