David J. Danto
Principal
Consultant, Collaboration/ AV / Multimedia / Video / UC
Dimension Data
Director of
Emerging Technology
Interactive
Multimedia & Collaborative Communications Alliance
eMail:
David.Danto@DimensionData.com Follow Video &
Technology Industry News: @NJDavidD
(Read David’s Bio) (See
David’s CV) (Read David’s Other Blogs & Articles)
Mobility,
Video and the Zees
Late last year I authored and edited an article on the
topic of mobile video technology. I
made the point that none of us plan to go around holding our smartphone at
arm’s length while riding the bus. The
exact quote was “we all pictured how
ridiculous it would be with everyone on a public bus holding a phone at arm’s
length and having conversations with people that are not present.” Well, after watching this
Verizon commercial on TV last night I’m not so sure anymore.
The commercial shows a big sister on
what must essentially be an all-day video call with her little brother, giving
him hints and tips on his first day of high school. It’s easy to debunk the concept of the
commercial based on the implausibles – no high school
student has the money to afford that much cellular bandwidth, no one would put
up with the open speaker he’s walking around with (as he’s not wearing a
headset) and heck – you can even just stop at the whole premise – no high
school age big-sister was EVER that helpful to a younger brother (trust me, I
know from personal experience.)
But if you can look beyond all of that
as “poetic license” and pick-up the message they’re illustrating, it may prove
my original premise about video and busses wrong. The next-next generation that will eventually
head into the workforce may be OK with having video conversations in
public. (I’m not sure what to call
them. What comes after Generation X and Generation Y – Generation
Z?) This next generation has never lived
in a world without videoconferencing.
Where the TV set was my de-facto babysitter these Z kids were
entertained by the iPad. Where my
children had to be taught how to use a mouse as toddlers, these Zees will never
know a screen that can’t be controlled by touch and gestures. I suppose it is a logical assumption that
they will be OK with video chats in public (but the arbiter of that logic will
have to be their
Spock, not my
Spock.) There are many precedents for
odd or exclusive technology experiences working their way into cultural norms.
For example, I remember the first time I used a cellular
phone in public. I was traveling by
train from New York to Rhode Island in the late 80’s to inventory some equipment
for my firm. I hate to travel dressed-up
so I was in jeans and a flannel shirt. I
did all the work that I had to and had a couple of hours to kill before taking
the train back. I went into the
restaurant next to the train station – a financial industry / businessman’s
hangout - and asked for a table. I was
the only person in the restaurant that wasn’t wearing a yellow tie and people
looked at me as if I was a leper. Then,
after everybody finally stopped staring, my briefcase started to ring. I unpacked a transportable cellular phone –
the one that I carried to help coordinate broadcast operations – and answered
the call from one of my engineers. I
suddenly went from leper to eccentric status in the eyes of the suits
there. They all understood that only “very special people” carried portable
phones. Cut to just sixteen years later,
during the tragic hurricane Katrina disaster.
I can remember seeing stranded people on TV news shows - people who said
they didn’t have enough money to catch a bus out of town to evacuate - calling
for help from their cellular phones. In
just sixteen years the absolute latest technology moved from ultra-exclusive to
being so common that it would be weird if people in all socio-economic
situations didn’t have it – as common as a pair of jeans.
There’s no reason to think that using video while we’re
on the run can’t make that same cultural leap.
It is rare today to see people using video in public. I participate in meetings from wherever I am
(like at the airport as shown to the left), and some of my clients have made
the leap to video anywhere, but it is still rare. Video service firms are clearly starting to
position mobile videoconferencing and video chat as common and normal – hoping
culture then adopts it as the norm. So
Verizon’s fictitious helpful big sister is really just meant to get these Zees
used to the idea that video anywhere is OK.
They’re not the only ones with that message. Another video services firm – Blue Jeans Network
– has also just produced a spot intended to do the same thing for
businesses. The Roominator is a hilarious
promotional production on You Tube that shows how mobile video is an essential
part of today’s work-life balance. You
can expect to see even more of the firms in the video space encouraging you to
take your calls using video from wherever you are. The technology is only getting better. If you’re not one of the Zees I suggest you
force yourself to give it a try and see the value of any video – and any
content - anywhere. If you’re old enough
you can then be like me – someone who has actually played a record and dialed a
phone but still can embrace the change technology brings and use it to transform
businesses and organizations.
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This
article was written by David Danto and contains solely his own,
personal opinions. David has over three decades of experience providing problem
solving leadership and innovation in media and unified communications
technologies for various firms in the corporate, broadcasting and academic
worlds including AT&T, Bloomberg LP, FNN, Morgan
Stanley, NYU, Lehman Brothers and JP Morgan Chase. He now works with Dimension Data as their Principal
Consultant for the collaboration, multimedia, video and AV disciplines. He is
also the IMCCA’s Director of Emerging
Technology. David can be reached at David.Danto@Dimensiondata.com
or DDanto@imcca.org and his full bio and
other blogs and articles can be seen at Danto.info. Please reach-out to David if you would like
to discuss how he can help your organization solve problems or develop a
future-proof collaboration strategy.