David J.
Danto
Business travel
thoughts in my own, personal opinion
eMail: ddanto@IMCCA.org Follow Industry News: @NJDavidD
Trapped In A Rip-Off
When someone tells me something
obvious I tend to think of a “newsflash
– water is wet” joke…or more recently the hotels.com spokesman Captain Obvious. But I have to believe that this week
contained the ultimate ‘no-shit-Sherlock’
experience: New York’s Port Authority has
discovered – to its shock (shock I say)
– that airport concession pricing is out of control. Really Einsteins? It took you this long to
discover that buying a bottle of water for the price of a case may be
overboard?
This week, it
was reported that:
“The main concessionaire at New York's three major
airports is undergoing an audit of its pricing following social media
complaints of exorbitantly priced airport food and drinks -- including a 23-ounce beer advertised for $27.85.
The Port Authority requested the retailer, OTG, to conduct a review of its pricing at the dozens of
restaurants it manages within Newark, John F. Kennedy and LaGuardia airports
after a report in The City called out the eye-popping pricetags for cheap eats like fries, orange juice and
beer.”
When I read the Port Authority
spokesperson quote in that story, “We
know this market is expensive enough already, so we’re committed to everything
we can do to ensure reasonable pricing for our customers,” I nearly
spit-out my morning coffee. For decades,
the cost of anything purchased at a US airport has been the proverbial
poster-child for price gouging.
Now I have realized two very
important things about this for a long time.
One, the cost of items at an airport reflects not just the value of the
items but rather they include the hassle of getting them in there through
security, and having to hire people who can make it through security every day
to sell them. It’s not just the cost of
the water or the beer, it’s that plus the cost of the effort to get it
there. The second thing? I realized, what the heck am I going to do
about it anyway? The TSA, the airport
managers (like that same Port Authority)
and the concessionaires intentionally or
unintentionally conspire to give you no choice. Do you think the reason you can’t bring your
own water from home is only because of that one time someone tried to bring an
explosive into an airport, or do you realize those swab / sniff machines they use would actually work, making part of
the reason that you can’t BYO the fact that you’ll have to buy their stuff with the gouged price? I’ll let you think about that for a while.
I’ve pointed out many times in past
blogs the plain fact that the airports in the US BELONG TO US! They are used
by airlines and operated by quasi-governmental agencies, but those entities
don’t own them and they shouldn’t be allowed to operate monopoly services at
them to make windfall profits. At the
New York area airports – JFK, LGA, and EWR (the article explains) – “prices are supposed to be based on the charges for the same products at
other shops in the New York region. But reporters at The City found airport
newsstands charging anywhere between 70 to 140 percent above the asking prices
for the same items in local delis around town -- like chips, sodas or lemonades.” Again, in my mind, if you ask any frequent
flyer they’ll tell you that these are long obvious facts, so I‘m not sure what
any audit will do about them. That is
especially true of what is being described here as a ‘self-audit’ being done by OTG
themselves. They’ve already called the
$28 beer “a simple pricing mistake”
and not something they needed to be shamed on social media to eventually
correct. If that’s a “simple mistake” then don’t expect them
to find anything nefarious or anything requiring significant correction at all.
If anyone still thinks things are
going to improve in this area after the audit, just let me know. I’ll be happy to try to set up a meeting with
you and the actor
that plays Captain Obvious (Brandon Moynihan) to help set the record
straight. I’m not sure what he and his
agent would charge for that, but let me assure you, based on my internal audit,
my price of 140% above their costs would be in line with what other travel
blogs in the area of JoeSentMe.com would charge.
One final note – I received a
couple of emails from people regarding my last two blogs on masking and
vaccines. I really pride myself on being
able to hear all sides of an issue and always questioning if I might be wrong,
but I just can’t go there in this case.
If you’re medically able to get the COVID
vaccine and simply choosing not to because you think it may have long term
consequences, I have no tolerance for that.
The short-term consequences of not being vaccinated are the mass deaths
we continue to experience around the world – which should far out shadow any
fears of undiscovered future consequences.
If you wish to exercise your “choice” not to be vaccinated then fine,
but don’t get upset that society exercises
its choice to not permit you into gyms and restaurants, concerts, theaters,
sporting events and anywhere else the intelligent public wants to go to
again. Just stay home – that’s the
consequence of the “choice” you’re making.
As I’ve said before, a plague that only kills stupid people wouldn’t be
such a bad thing I think, if it weren’t for the fact that our children and some
medically compromised individuals actually have to suffer because of stupid
people’s choices as well. Just get the
shots. The millions of us who have done
so are doing just fine.
This article was written by David Danto and contains solely his own, personal
opinions.
All image and links provided above as reference under
prevailing fair use statutes.
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As always, feel free to write and comment, question or
disagree. Hearing from the traveling
community is always a highlight for me.
Thanks!