David J. Danto
Travel thoughts in my
own, personal opinion
eMail: ddanto@IMCCA.org Follow Industry News: @NJDavidD on all
One More Shore Trip – December 2023
Or - (and please do hear this in the voice of the late
Olde Travel Acquaintances Not Be Forgot’
As the days left in 2023 shrink to just a handful my thoughts about this jam-packed year were all over
the place. I needed to take one more
weekend away to unwind. My wife and I
took one more trip “down the shore” to the resort we sometimes stay at
near Atlantic City. Here are my stream of consciousness thoughts from that
visit as we come close to the end of the year.
· I wrote
back in in July about this resort that put flow restrictors on their showerheads.
When my wife and I arrived, and this time I remembered to bring the
pliers I mentioned – completely prepared to unscrew the showerhead and remove
the flow restrictor. When we got to the room we noticed it was completely refurbished, and it
sported a brand-new, hand-held showerhead that had plenty of pressure. It was very good, but made the schlepping of
the pliers seem silly.
· With all the positives of the renovation (including
new lighting, new carpeting, etc.) there was the silliness of replacing the
little bottles of soap and shampoo (that I’d never use) with bolted-in pump
bottles (that I’d never use) in the shower and on the sink. I still will never understand why they don’t
just offer small bottles on request at the front desk for people who might need
them and just leave the rest of us alone. Using a shared bottle of shampoo is
just about as off-putting to me as it would be using a shared glass for
drinking in a public place. Unless it’s
been through a sanitizing dishwasher I won’t go near it – and I’d prefer it not
be on my sink or in my shower.
· The Atlantic City shore and boardwalk are as pretty
from a distance as they are occasionally ugly up close. It was nice to see it one more time to
confirm it has survived another year.
The pretty white-sand beaches and disgusting, brown, break-water waves
are exactly as we remembered them…
· When we checked-into the resort I asked the front desk
clerk if there were any upgrades available.
She actually snickered at me. I
can somewhat understand never having received an upgrade at that place in the
five or so years we’ve been going there, but to actually laugh in the face of
the suggestion was unnecessarily insulting.
· My wife and I left the room for a late breakfast at
about 10am Saturday and the room was never serviced or cleaned. What shore-town resort cuts-off daily
cleaning at 10am on a Saturday?
All of the
above made me reminisce about the state of travel today as compared to four
decades ago when I started in this business travel game. All the rules have completely changed. Airline and hotel upgrades are now scarce
legends, not every-trip occurrences.
Good customer service is the exception, not the rule. Daily housekeeping service is also the
exception – even when it is promised it is rarely performed or performed
well. All of the improvements we’ve
experienced in science and technology – ones that usually go toward improving
products and services – are leveraged in the travel business to reduce
service to a bear minimum and squeeze pennies out of the customer at every
opportunity. It’s very sad.
I hate to
be the guy saying “I remember back in the day when things were better,”
but, sadly, I remember back in the day when things were better than they are
From my family to yours, have a joyous holiday season
and a safe and prosperous new year.
This article was written by David Danto and contains solely his own, personal
All image and links provided above as reference under
prevailing fair use statutes.
Copyright 2023 David Danto
As always, feel free to write and comment, question or
disagree. Hearing from the traveling
community is always a highlight for me.