David J.
Danto
Business travel
thoughts in my own, personal opinion
eMail: ddanto@IMCCA.org Follow Industry News: @NJDavidD
“Las Vegas Proper
Eats” –
January 2023
As I and many others have explained, Las Vegas has changed. Some changes have may have made things better, but for
the most part all the changes have been designed to maximize how much money the
casinos and other establishments can grab from you. I wrote about many of these in a prior blog,
but now there’s a new phenomenon popping-up that could use some scrutiny – food
halls.
As I wrote about before,
Las Vegas used to have a lot of all you
can eat buffets “– 54
of them according to this 2019 list.
Now there are a total of 14 of
them, and many are only open for breakfast/brunch.” Most of the ones that were closed have become only empty
spaces – a reminder of what was but will never be again.
One of the best buffets in
town was at the Aria hotel and casino – and it’s no longer empty. In that space they have opened a food hall
called “Proper Eats.” Food halls are
essentially upscale food courts – a number of different selections from booths
or different areas that you transact with individually and then you bring your
food to a common area to eat. These are
popping up all over town – with Eatly
at Park Las Vegas, The Forum
Food Hall at Caesar’s, Famous
Foods at Resorts World, and now Proper Eats.
All of these establishments
seem to have some similar elements.
· The food there is generally WILDLY overpriced
· They attempt to give-out the image of an upscale
eatery while only providing the service of a cafeteria or food court
· They make you pick up your food and drinks yourself (not
even bringing it to your table like many Panera restaurants will do)
· They have the unmitigated
gall of asking you for a tip at check-out, even though they are providing
no service to you or your table whatsoever.
(Even the buffets still in existence have “servers” that will bring you
napkins and clear your plates. You get
NOTHING at a food hall, yet they think they deserve a tip, completely ignoring
what the point of a tip actually is. My advice
is ALWAYS tip the server at least 20% of your bill - but since you are the
server then give yourself the money.)
Being in town for New Year’s Eve with my family (and
then staying for CES) we wanted to see what the new Aria establishment was like
– especially because of how much we loved the buffet there. The Las
Vegas Advisor website announced the opening as follows:
December 21,
2022 12:39 Proper Eats Opens at Aria:
The Proper
Eats Food Hall opened yesterday at Aria in the 24,000-square-foot space
formerly occupied by the Aria Buffet (which was a good one). Outlets include:
Soul Bird for Korean fried chicken, its first location outside London; Wexler’s
(Jewish) Deli, its first location outside of southern California; Egghead from
Tao Group for breakfasts; Temaki for sustainably
caught seafood and made-to-order sushi; Shalom Y’all
out of Portland for shawarma and pita; Pizzaoki from
DJ Steve Aoki has Pizzaoki; Laughing Buddha for
noodles and ramen bowls; Lola’s Burgers for guess what; and Easy Donuts for
guess again; and Easy Cocktail Lounge. Food halls are apparently the new
buffets; Proper Eats is the fourth on the Strip, along with Block 16 at Cosmo,
Eataly at Park MGM, and Famous Food Street Eats at Resorts World.
I’ll give it a shot below,
but no promises that I can effectively explain how bad the experience was.
When we walked-up to the
front there was a hostess that explained how everything worked. You can order from any establishment (except
the sushi bar) from an interactive kiosk, give them your mobile number, and then
get a page when the food is ready. Or,
you can use your mobile to scan a QR code at your
table and do the same. For the sushi bar
however you can’t pre-order. You have to
go there to order and eat at the bar, or you can take your food back to your
table to eat with the rest of your party.
My wife and kids ordered food from the ramen, burger and shawarma places
and paid at the kiosk, and I went to the sushi bar to order some rolls.
The first thing I noticed at
the sushi bar was that the prices were stratospheric. $9 for a California Roll as an example. When I tried to order a few of them to bring
back to eat with my family, they told me I could not order those at the bar, I
had to go to the end counter and make it a “to-go” order. OK. I
walked over to that spot and tried to order, but they told me that for to-go
orders there is a different menu – which they handed me. Those very same $9 California Rolls were now
$14 each.
OK, let’s pause there for a
moment and unwrap things a bit. If I go
to a food hall and want to eat in the food hall with the rest of my family I
have to order to-go??? Then what the heck is the definition of a food
hall? Isn’t it all “to-go” in this
context? And then, what is the possible
justification for $5 more per roll – the ten cent cardboard box they put them
in??? It can’t be that because the box
actually crushed some of the sushi as I walked the twenty or so feet to my
family’s table as you can see below.
Continuing the story, when
my wife got the notice that her house special sampler plate was ready from the shawarma
place, she went to pick it up and found the falafel ice cold. They apologized to her and made her wait
while they re-did the whole plate. She
asked why they didn’t have any heat lamps to keep the food warm until pick-up
and their reply was “…wow, that’s a good idea…”
All the food was mediocre at
best, and we spent over $125 to feed three people with tiny portions that would
at-most cost $40 from a normal cafeteria or food court like the ones that exist
around the country (and even a few here in Las Vegas.) All we had was sushi, a ramen soup, the
sampler and a burger – all extraordinarily overpriced. The experience only served to reinforce just how
much we lost with the closing of the Aria Buffet – great service, an awesome
selection, hot food hot and cold food cold, a dessert bar (where the awful
sushi bar is now) and so much more. For
those members of the MGM rewards club you can’t even use comp-dollars at the establishment
yet. They probably didn’t want to bother
setting-it-up in their billing computer for an establishment that isn’t going
to survive very long unless DRASTIC changes are made across the board.
Also, p
As for other pre-CES Las Vegas notes, we
learned that the Rio Suites hotel (a once great property that has been badly
neglected for far too long) has been sold.
It will be renovated
and re-branded as a Hyatt, with the casino operated by Dreamscape. It has been sorely in need of some attention
for many years now, and I see it as good news that it will finally get some
TLC. Still, even with the poor condition
it is in, the roof of the Masquerade Garage is still the best place to watch
the NYE fireworks from (as you can see below – click the image to see a few
seconds of what it looked like.)
It is so sad to see the unused husk of
the former “Show In
The Sky” at Rio every time we go there. We still have some of the beads my adult sons
caught when they were under ten years old.
More from Las Vegas next week as I
return from CES 2023!
This article was written by David Danto and contains solely his own, personal
opinions.
All image and links provided above as reference under
prevailing fair use statutes.
Copyright 2023 David Danto
++++++++
As always, feel free to write and comment, question or
disagree. Hearing from the traveling
community is always a highlight for me.
Thanks!