David J.
Danto
Business travel
thoughts in my own, personal opinion
eMail: ddanto@IMCCA.org Follow Industry News: @NJDavidD
Inedible
Revolting First Class
Meal Choices And Airport Vendor Selections – October 2022
I just flew back home from a business trip to Dallas. This was going to be my last flight for a few months
(as I need some surgery in the next few weeks) so I figured it’d be a good idea
to pay for an upgrade to first class – as a sort of pre-procedure gift. Sadly, the experience was only slightly
better than coach, a lesson I continue to fail to learn. The meals were inedible, which is also an
unfortunate trend affecting many airport vendors.
As I’ve described before, my status as a United
Million Miler only gets me Premier Gold (despite a “lifetime” of being promised
‘one down from the top level’ elite
status during the decades of striving to earn that status.) I’m usually in the twenties or thirties on
the list of free upgrades. In this case
I paid an additional $250 for the upgrade about a week before the flight to
jump ahead of the list. (This is
something the airline’s frequent flyers called a “tens of dollars” upgrade a few years ago, decrying that the
promised free upgrades never happen because of the nickel and dime greed of the
management.)
For most travelers, the free-upgrade to domestic
United First Class is just an unachievable promise of an experience that sucks
a bit less. Very few upgrades are
actually given out. These cabins, that
typically hold twelve or eighteen people, sometimes have a handful of open
seats not-purchased for the thirty or so people on the upgrade list. With so few people actually receiving the
upgrades, most are not aware of how little improvement it actually represents.
On the plus side – the seat is bigger than a coach
seat. Bigger people do not feel squeezed.
There is also no middle-seat, so the idea of being trapped goes
away. First class also has its own
lavatory, so on the aircraft without mid-cabin lavs,
first class passengers don’t have to walk to the back of the plane. And then there’s the booze. If you’re a drinker (which I am not) you can
revel in all the free beer, wine and liquor that you like. This is a very valuable benefit for some, but
sadly not for me.
Then there is what we all lost. My favorite part of first class was always
the hot-towel service. Nothing was more
refreshing before a flight and/or before landing than the hot-towel on the face experience.
That’s of course gone since COVID.
Then, while the seats are definitely bigger, the arm-rest-stored
tray-tables are usually not. It is
almost always uncomfortable for the average sized person to use one of these
trays, and I’m a bit larger than average.
On some aircraft one can recline a bit to open up some room at the
waist, but on other aircraft it has no effect.
One of the biggest benefits of domestic first class
however used to be the meal service. If
one was going to be in an aircraft for three to five hours, an advance upgrade
would mean a person wouldn’t need to scramble to bring a meal from home or buy
one at the airport. Today on United that
benefit is all but gone for most people.
The only two meals choices offered since domestic first class hot meal
service was restored post-COVID are completely inedible.
One dish is a chopped chicken swimming in ‘revolting
sauce.’ Whether that particular
week it’s tandoori or black-bean salsa, chile
and chimichurri it doesn’t matter.
They slather the chopped chicken in so many spices that all but the most
iron pallets and stomach would barf. The other ‘choice’
is Impossible
Meatballs also swimming in a sauce that would melt steel. I have nothing against vegetarian meals, but
I personally find fake meat (or fake fish) terrible. I would thoroughly enjoy a no-meat meal like
pasta or a sautéed bok-choy, but lab grown stuff shaped like something it isn’t
couldn’t be more unappealing to me (and the entire
plant-based meat business is crashing for just that reason.) And, even if I chose to try to eat the
meatballs, the sauce they are swimming in would make it impossible.
As you can see from the comment above, I’m not the only
person with this opinion. You’d be
hard-pressed to find anyone who would order these horrible choices from any
restaurant’s menu. Honestly, you’d be
even more hard pressed to find a restaurant here in the US that had these
things as prepared on the menu.
The mission of an in-flight meal is to replace the
lost opportunity to eat normally because one is in the air at the time. It isn’t to try to impress people with some
wacky, complex meal that one out of a hundred may appreciate while the other
ninety-nine vomit at the thought. ANY
hot meal can be made in such a way so that the main portion (the chicken or the
meatball or the turkey) be relatively plain, and the hydrochloric
acid sauce with fuchsia beans and poop-pebbles be kept on the side for
those that want to experiment with it.
But once you chop-up the protein and mix it with the larks-vomit
it becomes revolting and impossible to pick out.
Now I don’t believe that United has stupid people
running it. Greedy and perhaps without a conscience – sure, but not
stupid. So one has to ask why these are
the choices available (given no one planning them would ever order these in a restaurant.)
The Impossible Meatballs have to be something contractual where someone
paid a lot of money for placement. I
suppose what they’re cooked in is likely there to prevent as many people from
trying them as possible. The chopped
chicken in tabasco and raw sewage,
well that’s got to be intentionally prepared to prevent people from wanting to
eat it. The only reason I can think of
for these choices is to tacitly coax first-class passengers into refusing the
meal so that the airline can prepare and load fewer meals (probably because
some junior MBA bean counter has determined that one less meal loaded per flight
saves .000037 cents per day.)
This meal bean counting trend is also becoming
pervasive at many of the airports I visit.
Restaurant offerings are getting spicier, and pre-packaged meals (which
used to have a packet of mayo, ketchup or mustard either packaged with it or
available from the vendor) now have the various sauces already slathered on the
item. It’s likely far cheaper to wipe
enough of a dollop of goo on the sandwich to drip onto your clothes at every bite
then it is to provide discrete, packaged condiments. Beyond the mess this causes, it presumes that
the person purchasing the pre-packaged meal can tolerate the taste of the
grease that is splashed on them.
More and more, the only safe choice is to prepare a
sandwich or other food at home and bring it with you – which of course uses-up
precious space in your already stuffed carry-on, and also needs to make it
safely through the TSA screeners. In
fact, that idea could inspire a new sales slogan for Oscar Meyer. “Flying first class? Be sure to pack some Oscar Meyer meats so you
aren’t hungry or barfing all the way.”
This article was written by David Danto and contains solely his own, personal
opinions.
All image and links provided above as reference under
prevailing fair use statutes.
Copyright 2022 David Danto
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As always, feel free to write and comment, question or
disagree. Hearing from the traveling
community is always a highlight for me.
Thanks!