David J. Danto
Business travel
thoughts in my own, personal opinion
eMail: ddanto@IMCCA.org Follow Industry News: @NJDavidD
In The Airline News – February 2023
Have you been keeping an eye on air-travel news lately? I’m just stunned with all that I’ve been seeing
lately. Airlines, airports and the
various agencies that support them have essentially been tripping over their
shadow lately. I figured that it’s a good
time to put a number of these events into a single post to see if any
conclusions can be inferred. (Every
picture and statement has links to their respective stories.)
United
fined for flying planes that the FAA says were “not air-worthy.”
A
United 777 dove from 2,200 feet to only 775 feet above the ocean when it
took-off from Maui. United
said it did not notify the National Transportation Safety Board about the
incident because it did not consider it to have risen to the agency’s reporting
criteria. The pilots are ‘undergoing
more training.”
Also, p
I’m running out of space on this webpage – there are
even more recent stories that I could add.
It’s hard to avoid the obvious conclusions that we have the wrong people
and systems in charge of air travel in the US today, and that we have cut so
much out of the industry in the interest of maximizing profit that we are
probably far too unsafe, and are likely dangerously close to a disaster. It is long past time to correct the direction
of this industry in ways I and others have frequently documented. The most important of these is that CEOs should
be compensated based on service and performance metrics, not financial metrics. Every drop of blood squeezed from a stone should
not immediately improve the compensation of the leadership. Instead, the experience of using their
products or services should drive rewards.
If company leadership had skin in the game, felt rewarded when the
customers feel appropriately treated, and are financially hurt when their
customers experience pain, we’d be living in a very different world.
This article was written by David Danto and contains solely his own, personal
opinions.
All image and links provided above as reference under
prevailing fair use statutes.
Copyright 2023 David Danto
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As always, feel free to write and comment, question or
disagree. Hearing from the traveling
community is always a highlight for me.
Thanks!