David J. Danto
Principal
Consultant, Collaboration/ AV / Multimedia / Video / UC
Dimension Data
Director of
Emerging Technology
Interactive
Multimedia & Collaborative Communications Alliance
eMail:
David.Danto@DimensionData.com Follow Video &
Technology Industry News: @NJDavidD
(Read David’s Bio) (See
David’s CV) (Read David’s Other Blogs & Articles)
The
Social Media Popularity Contest
“Your
Connection Bill has endorsed you for Videoconferencing!”
That was what my latest email boldly announced in the
subject line. I am an expert when it
comes to videoconferencing, so I do appreciate the vote of confidence, but
something about it isn’t right.
For those of you not aware, the social media site for
professionals – LinkedIn – recently created this new “endorsement” recognition
that lets members “vote” to indicate that their connection has certain skills
or expertise.
Now I do like social media…and particularly
LinkedIn. It is the place to be on the
internet for career advancement, potential new-hire research, important
discussion forums in groups and much more.
I’m proud that many outstanding people that I’ve worked with throughout
my career took the time to write recommendations for me that
appear on my profile. These are people I
reached out to because I respect them, and I felt their name on a
recommendation for me would portray me in the best light. This includes colleagues that I’ve worked
side-by-side with and leaders of firms I’ve done business with. When they state that their experience with me
shows me to be an expert, I appreciate and am honored by the recommendations. These new endorsements however…well that’s
another story.
“Your
connection John has endorsed you for Unified Communications and Collaboration!”
LinkedIn’s algorithms look through people’s profiles and
make suggestions to their contacts that they should endorse people for certain
skills. If you’re one of my connections,
“Does David Danto know about Unified Communications and Collaboration?” comes
up at the top of the screen when you go anywhere on LinkedIn. You can ignore the question and keep doing
what you’re doing, or you can just click the word “Endorse” under my picture
and send me that vote. A tiny picture of
you then appears on my profile next to the others who have endorsed me for that
skill. If you look at my LinkedIn
profile here, you’ll see
that I have over 70 endorsements in some areas of my expertise and less than
that in areas where fewer people have voted.
If you’re wondering what’s wrong with that, the answer is plenty.
“Your
connection Jane has endorsed you for Pig Farming!”
First of all, there is really nothing different between
this and a popularity contest. The high
school class president - and for that matter the emperor with no clothes - also
got the most votes, but neither of them were the best or the brightest. It is nice to be popular, but that in and of
itself isn’t an indicator of skills or expertise. But beyond that, who are these people that
are endorsing me? Are they people I
worked with for many years, are they a person I met once at a conference or are
they individuals who I’ve never met and don’t know at all? I have received endorsements from connections
that have read my articles and asked to network with me, but have never met
me. These may be fine people, but they
don’t have any relevant experience to say I’m good at something they’ve never
seen me do. This also then creates a
question of social media and cultural protocol.
Am I then supposed to return the gesture and endorse these people for
skills I’ve never seen them exhibit, or do I only endorse the people I would
recommend in real life for the things I’m willing to promise that they are good
at? I don’t want to appear ungrateful,
but I also don’t want to lend my good name to something I’ve never seen.
“Your
connection Jim has endorsed you for Blowing Really Big Soap Bubbles!”
Then there’s the whole question of the things I’m being
endorsed for. Sometimes these are from
skills I specifically added to my profile - before this whole endorsement /
chain letter thing took off. But
sometimes they are subjects that come way out of the blue. The firm I work for (Dimension Data) is one of the world
leaders in employee certifications and qualifications. Our roster of experts is unparalleled, and
I’m proud to be considered one of those subject matter experts – but of course
that’s just in my areas of expertise. We
have hundreds of experts in fields I’ve had little or no experience with. Yet people I don’t know endorse me for some
of those skills that my firm has but I don’t – and that’s on a good day. Other endorsements are so odd that I have no
idea where they came from. Until
LinkedIn figures out how to make these endorsements a little more relevant and
a little less of a popularity contest we all have to read them with a healthy
dose of skepticism.
“Your
connection Sam has endorsed you for Swapping Business Cards in Airport
Lounges!”
So the next time you swap business cards with someone in
an airport lounge pre-flight keep in mind that this may be the source of your
next endorsement. You need to be extra
nice if you want that next glowing yet worthless testimonial to land on your
profile.
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This
article was written by David Danto and contains solely his own,
personal opinions. David has over three decades of experience providing problem
solving leadership and innovation in media and unified communications
technologies for various firms in the corporate, broadcasting and academic worlds
including AT&T, Bloomberg LP, FNN, Morgan
Stanley, NYU, Lehman Brothers and JP Morgan Chase. He now works with Dimension Data as their Principal
Consultant for the collaboration, multimedia, video and AV disciplines. He is
also the IMCCA’s Director of
Emerging Technology. David can be reached at David.Danto@Dimensiondata.com
or DDanto@imcca.org and his full bio and
other blogs and articles can be seen at Danto.info. Please reach-out to David if you would like
to discuss how he can help your organization solve problems or develop a future-proof
collaboration strategy.